PEOPLE & RELATIONSHIPS COURSES
Select a course
WELLBEING
Course Time 5:00 mins
Wellbeing is defined as the state of being comfortable, healthy, or happy. This course we will introduce some of the simple steps and actions that can be undertaken to improve your wellbeing.
KEY TOPICS COVERED
Connecting
Getting Active
Be Mindful
Keep Learning
Help Others
TEAM WORKING
Course Time 14:00 mins
While teams of today face different pressures, their success still centres around some core foundations. This course will help you learn how to be a great team player and work together with those around you to succeed.
KEY TOPICS COVERED
Understanding Your Role
Communication
Manage Conflict
Build Relationships
CUSTOMER SERVICES
Course Time 36:00 mins
As prices and products become standardised across most sectors in the todays modern world, the only true competitive edge is customer service. This course is designed to make you think about the role you play in delivering customer service, as well as give you some practical tips to try.
KEY TOPICS COVERED
Setting Expectations
Preparation
Listening
Make it Personal
Consistency
Responsiveness
What to do if it goes wrong
TIME MANAGEMENT
Course time 16:00 mins
Being able to prioritise your work load and manage your time effectively are often seen as key skills in employees. This course will cover some key actions and practical tools to use which will help you improve your time management skills.
KEY TOPICS COVERED
Prioritisation
Getting things done
Concentration, focus & procrastination
Dealing with interruptions
PRESENTATION SKILLS
Course Time 12:00 mins
Public speaking or giving a presentation is still considered one of the most daunting tasks. Approximately three quarters of people have reported some sort of anxiety associated with public speaking. Within this course we will focus on practical tips and techniques that will help you improve your confidence and presentation skills.
KEY TOPICS COVERED
Preparation
Confidence
Delivery
What to do if things go wrong
Evaluation
NEGOTIATING AND INFLUENCING
Course Time 13:00 mins
Negotiating is often considered something that is confined to big deals in the workplace. Whether you're discussing a new contract at work, assigning tasks with a colleague, or deciding which film to watch on a Saturday night you are using negotiation skills. In this course, we will look at some of the different approaches you can take when negotiating, how to prepare yourself and things to try and avoid.
KEY TOPICS COVERED
Preparation
Choose Your Approach
BATNA
Soft Skills
PROBLEM SOLVING & DECISION MAKING
Course Time 20:00 mins
Effective decision making, has great benefits to both organisations and individuals alike. As an individual, you will be able to achieve more, gain confidence and develop your professional skills. Within this course we will focus on some proven processes and techniques that will help you improve your decision making.
KEY TOPICS COVERED
Deciding to use a Process or not
5 Whys
Root Cause Analysis
Generating Solutions
Evaluating Solutions
Implementing Solutions
BEING ASSERTIVE
Course Time 13:00 mins
We have all had moments when we wondered if we could have been a little more direct, forward or assertive. Within this course we will look at how assertive you are and the practical steps that you can take to improve this.
KEY TOPICS COVERED
Benefits of Assertiveness
Communication Styles
How to Become More Assertive