PEOPLE & RELATIONSHIPS COURSES

Select a course

WELLBEING

Course Time 5:00 mins

Wellbeing is defined as the state of being comfortable, healthy, or happy. This course we will introduce some of the simple steps and actions that can be undertaken to improve your wellbeing.

KEY TOPICS COVERED

  • Connecting

  • Getting Active

  • Be Mindful

  • Keep Learning

  • Help Others

TEAM WORKING

Course Time 14:00 mins

While teams of today face different pressures, their success still centres around some core foundations. This course will help you learn how to be a great team player and work together with those around you to succeed.

KEY TOPICS COVERED

  • Understanding Your Role

  • Communication

  • Manage Conflict

  • Build Relationships

CUSTOMER SERVICES

Course Time  36:00 mins

As prices and products become standardised across most sectors in the todays modern world, the only true competitive edge is customer service. This course is designed to make you think about the role you play in delivering customer service, as well as give you some practical tips to try.

KEY TOPICS COVERED

  • Setting Expectations

  • Preparation

  • Listening

  • Make it Personal

  • Consistency

  • Responsiveness

  • What to do if it goes wrong

TIME MANAGEMENT

Course time ​16:00 mins

Being able to prioritise your work load and manage your time effectively are often seen as key skills in employees. This course will cover some key actions and practical tools to use which will help you improve your time management skills.

KEY TOPICS COVERED

  • Prioritisation

  • Getting things done

  • Concentration, focus & procrastination

  • Dealing with interruptions

PRESENTATION SKILLS

Course Time 12:00 mins

Public speaking or giving a presentation is still considered one of the most daunting tasks. Approximately three quarters of people have reported some sort of anxiety associated with public speaking. Within this course we will focus on practical tips and techniques that will help you improve your confidence and presentation skills.

KEY TOPICS COVERED

  • Preparation

  • Confidence

  • Delivery

  • What to do if things go wrong

  • Evaluation

NEGOTIATING AND INFLUENCING

Course Time 13:00 mins

Negotiating is often considered something that is confined to big deals in the workplace. Whether you're discussing a new contract at work, assigning tasks with a colleague, or deciding which film to watch on a Saturday night you are using negotiation skills. In this course, we will look at some of the different approaches you can take when negotiating, how to prepare yourself and things to try and avoid.

KEY TOPICS COVERED

  • Preparation

  • Choose Your Approach

  • BATNA

  • Soft Skills

PROBLEM SOLVING & DECISION MAKING

Course Time 20:00 mins

Effective decision making, has great benefits to both organisations and individuals alike. As an individual, you will be able to achieve more, gain confidence and develop your professional skills. Within this course we will focus on some proven processes and techniques that will help you improve your decision making.

KEY TOPICS COVERED

  • Deciding to use a Process or not

  • 5 Whys

  • Root Cause Analysis

  • Generating Solutions

  • Evaluating Solutions

  • Implementing Solutions

BEING ASSERTIVE

Course Time 13:00 mins

We have all had moments when we wondered if we could have been a little more direct, forward or assertive. Within this course we will look at how assertive you are and the practical steps that you can take to improve this.

KEY TOPICS COVERED

  • Benefits of Assertiveness

  • Communication Styles

  • How to Become More Assertive

 
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